Privacy Policy

1 Who We Are

Khalijona is a luxury car rental company based in Riyadh, Saudi Arabia, operating under Saudi Arabian law. Our website is khalijona.online and we can be reached at contact@khalijona.online or +966 57 384 3623.

This Privacy Policy applies to all visitors, users, and customers who interact with our website, submit reservation requests, or engage with our advertising campaigns on platforms including Google Ads and Snapchat Ads.

2 Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information you provide:

• Full name, email address, and phone number when you submit a reservation or contact form
• Desired car, rental dates, and pickup location for reservation purposes
• Any additional details you include in your messages to us
• Email address when you subscribe to our newsletter

Information collected automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and referral URLs
• Cookie data and similar tracking technologies (see Section 4)
• General location data based on IP address (country/city level)

3 How We Use Your Information

We use the information collected for the following purposes:

• Reservation Processing: To confirm, manage, and fulfill your car rental reservation
• Customer Support: To respond to inquiries and provide assistance
• Marketing Communications: To send newsletters, promotions, and updates (only if you subscribed or consented)
• Website Improvement: To analyze usage patterns and enhance user experience
• Advertising: To measure and optimize advertising campaigns on platforms such as Google Ads and Snapchat Ads
• Legal Compliance: To comply with applicable Saudi Arabian law and regulations
• Fraud Prevention: To detect and prevent fraudulent transactions or abuse

We will not use your personal data for any purpose incompatible with those stated above without your prior consent.

4 Cookies & Tracking Technologies

Khalijona uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and serve personalized advertisements. By continuing to use our website, you consent to the use of cookies as described below.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly (e.g., session management)
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics)
• Advertising Cookies: Used to measure ad performance and deliver relevant ads (e.g., Google Ads, Snapchat Pixel)
• Functional Cookies: Used to remember your preferences and settings

You may disable cookies through your browser settings. Note that disabling cookies may affect website functionality. You can also opt out of interest-based advertising at aboutads.info or optout.networkadvertising.org.

5 Third-Party Advertising & Analytics

We work with third-party services to serve advertisements and analyze website performance. These include:

• Google LLC (Google Ads, Google Analytics): We use Google Ads to display advertisements and Google Analytics to analyze website traffic. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out at google.com/settings/ads.
• Snap Inc. (Snapchat Ads): We use Snapchat's advertising platform and pixel to deliver targeted ads and measure campaign performance. Snapchat may collect identifiers such as device ID or hashed email for ad targeting purposes. Learn more at snap.com/privacy.
• Meta Platforms (if applicable): We may use Meta Pixel for remarketing purposes on Facebook and Instagram.

These third-party services have their own privacy policies, and we encourage you to review them. Khalijona is not responsible for the data practices of these third-party providers.

We ensure that any sharing of data with advertising partners is conducted in compliance with applicable advertising policies, including Google Ads policies and Snapchat Advertising Policies.

6 Sharing of Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist in operating our website and business (e.g., email service providers, payment processors), under strict confidentiality agreements
• Advertising Partners: Aggregated or pseudonymized data with platforms like Google and Snapchat for ad measurement (not personally identifiable)
• Legal Requirements: When required by Saudi Arabian law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of company assets
• With Your Consent: In any other case with your explicit consent

7 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by Saudi law. Specifically:

• Reservation and customer data: Retained for up to 5 years for legal and accounting purposes
• Newsletter subscriber data: Retained until you unsubscribe
• Analytics and cookie data: Typically retained for 13 months
• Advertising data: As determined by the respective platform's retention policies

Upon expiry of the applicable retention period, your data will be securely deleted or anonymized.

8 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing of your data for direct marketing purposes

To exercise any of these rights, please contact us at contact@khalijona.online or call +966 57 384 3623. We will respond within 30 days.

9 Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include secure HTTPS connections, access controls, and regular security assessments.

However, no transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use strong, unique passwords and be cautious about the information you share online.

10 Children's Privacy

Khalijona's services are intended for adults aged 21 and above (the minimum age for car rental in Saudi Arabia). We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor without verifiable parental consent, we will promptly delete such information. If you believe a minor has provided us with personal data, please contact us immediately.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us: